1. Return Policy.
All of our products are One Year Warranty.
For the first 30 days from the date of purchase, most items may be returned for either money back* or exchange* subject to the following conditions.
• Any item returned must be complete with all accessories, hardware, manuals or instructions, and in the same "new" condition as when it was when shipped to you.
• Any item returned incomplete or with physical damage such as scratches etc., excessive signs of use or abuse will not be accepted for return.
• If the item is returned without its complete original packaging (original box, foam padding etc.), a re-stocking fee of 25% will apply.
• Any "Special Order" item returned is subject to a 35% restocking fee, plus an additional 10% if returned without its complete original packaging (original box, foam padding etc.)
Any item returned will be evaluated upon receipt. Of course, we cannot give refunds on defective merchandise resulting from mishandling, misuse, tampering or improper use.
Items should be shipped insured for full value as they are your responsibility until we receive them.
We will ship your replacement free of charge should you opt for an exchange.
After the initial 30 day period and up to one year from the purchase date, we will repair or replace the item at our discretion.*
All warranty is administered in China directly by SHENZHENAUDIO. Please contact [email protected].
*shipping charges are not included.
2.About Return Shipping
• If there is any quality problem with our product within 30 days, we pay for the return shipping fee.
• If there is any quality prblem with our product within one year , you will pay for the return shipping fee.
• If you are not satisfied with our product , and product doesn't have quality problem, You pay for the return shipping fee within 30 days.
• Please declare a value of $50.00 when you return the product.*
3.About Refund Processing Time
• Most refunds are processed in 3-5 working days after we receive and process your return. For more information, Please contact [email protected].
• Company: Shenzhenaudio.com
• Address: Rm511, Block 404, Shangbu Industrial Area, Huaqiang North Road, Futian Zone, Shenzhen, Guangdong, CHINA
• Phone: +86-755-82521355